Terms & Conditions

By accessing or using our Website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our Website.

Legal Notice

These Terms & Conditions apply to all visitors, customers, and users of the Website. By continuing to use our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. Eligibility

By using this Website, you confirm that:

You are at least 18 years of age or otherwise legally permitted to enter into a binding agreement.
The information you provide is accurate, complete, and current.
You will use the Website only for lawful purposes.
You will comply with all applicable Australian laws and regulations.

2. Our Services

Benzo Medication provides an online platform through which customers may purchase eligible pharmacy and healthcare products.

Certain medicines may only be supplied after verification of a valid prescription where required by Australian law. We reserve the right to refuse, delay, or cancel any order where legal or professional requirements are not met.

3. Customer Accounts

When creating an account, you agree to:

Provide accurate and up-to-date information.
Maintain the confidentiality of your login credentials.
Notify us immediately of any unauthorised access to your account.
Accept responsibility for all activities conducted under your account.

We reserve the right to suspend or terminate accounts where fraudulent, unlawful, or abusive activity is suspected.

4. Product Information

We make every reasonable effort to ensure product descriptions, images, pricing, and availability are accurate.

However:

Product packaging may differ from images shown.
Manufacturers may update product formulations or packaging without notice.
Availability is subject to stock levels.
Errors may occasionally occur despite our best efforts.

We reserve the right to correct any errors or inaccuracies at any time.

5. Pricing

All prices displayed on the Website are in Australian Dollars (AUD) unless otherwise stated.

Prices may change without prior notice.

Applicable taxes, shipping fees, and other charges will be displayed during checkout before payment is completed.

6. Orders

Submission of an order does not constitute acceptance by Benzo Medication.

We reserve the right to:

Decline any order;
Limit quantities purchased;
Request additional information;
Verify customer identity where appropriate;
Cancel orders that cannot legally be fulfilled.

An order is accepted only after confirmation has been issued by us.

7. Prescription Medicines

Where required by law:

Prescription medicines will only be supplied after verification of a valid prescription.
We may request additional information from you or your healthcare provider where permitted.
Orders may be delayed or cancelled if prescription verification cannot be completed.

Customers are responsible for ensuring that any prescription information submitted is accurate and valid.

8. Payments

We accept approved payment methods displayed during checkout.

By placing an order, you authorise us or our payment provider to process payment for the total amount payable.

Orders may be delayed or cancelled if payment cannot be successfully authorised.

9. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

For safety reasons, medicines and pharmaceutical products generally cannot be returned once supplied unless required under Australian Consumer Law or where they are faulty, damaged, incorrectly supplied, or subject to a manufacturer recall.

10. Shipping and Delivery

Delivery times provided are estimates only.

While we make every effort to dispatch orders promptly, we are not responsible for delays caused by:

Courier services;
Weather events;
Industrial action;
Regulatory inspections;
Incorrect delivery information;
Circumstances beyond our reasonable control.

Risk in goods passes to the customer upon delivery.

11. Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.

Where our goods or services are subject to statutory consumer guarantees, those guarantees continue to apply.

12. Intellectual Property

All content available on this Website, including:

Logos
Branding
Product descriptions
Graphics
Images
Website design
Text
Icons
Software

is owned by or licensed to Benzo Medication and is protected by Australian intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit any content without our prior written permission.

13. Acceptable Use

You agree not to:

Use the Website for unlawful purposes.
Attempt to gain unauthorised access to our systems.
Introduce malicious software or viruses.
Interfere with the operation or security of the Website.
Submit false or misleading information.
Engage in fraudulent transactions.

Any misuse of the Website may result in suspension of access and legal action where appropriate.

14. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect your personal information.

By using our Website, you consent to our handling of personal information as described in our Privacy Policy.

15. Limitation of Liability

To the maximum extent permitted by law, Benzo Medication will not be liable for any indirect, incidental, consequential, or special loss or damage arising from:

Use of the Website;
Delays in delivery;
Website interruptions;
Technical failures;
Third-party services; or
Events beyond our reasonable control.

Nothing in these Terms limits liability where such limitation would be unlawful.

16. Force Majeure

We are not responsible for delays or failure to perform our obligations where such failure results from events beyond our reasonable control, including natural disasters, pandemics, government actions, cyber incidents, transportation disruptions, or other unforeseen circumstances.

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes become effective once published on this Website.

Your continued use of the Website after updates are published constitutes acceptance of the revised Terms.

18. Governing Law

These Terms & Conditions are governed by the laws of Australia and the laws of the State or Territory in which our business operates.

Any disputes arising from these Terms will be subject to the jurisdiction of the appropriate Australian courts.

Questins or Concerns?

If you have any questions regarding these Terms & Conditions, please contact us.